Pile of Logs

RETURN AND REFUND POLICY

RETURN AND REFUND POLICY


Thank you for supporting your local business!


We are sorry that you are not entirely satisfied with your purchase. But do not worry, we are here to help!

 


RETURNS
 

1. You have 7 working days to return an item from the date you received it.
2. To be eligible for a return, your item must be unused and in the same condition that you received it.
3. Your item must be in its original packaging.
4. Your item needs to have the receipt or proof of purchase.

 

SHIPPING


1. You will be responsible for getting the item to us.

2. This includes either paying your own shipping costs for returning your item or you coming by our store.

 

EXCHANGE OR REFUNDS
 

1. Once we receive your item, we will inspect it and notify you that we have received your returned item.
2. We will notify you on the status of your request for exchange or refund after inspecting the item.
3. We will notify you if your request for exchange is approved and arrange for the replacement item to be sent to you. You may

    choose to have the exchanged item delivered to you ($10 delivery fee) or self-collect at our store.

4. We will notify you if your refund is approved. You will be refunded via your original method of payment (Paynow, Paylah, or Bank Transfer).
 

GROUNDS FOR REFUSAL TO REFUND


We reserve the right to refuse to refund your item(s) if it meets any ONE of the following conditions:


1. Item(s) not warranted by the manufacturer
2. Item(s) judged have been used or abused

3. Original packaging have been damaged
4. Failure to produce proof of purchase of item(s) from us
5. If the return deadline is over at time of contacting the company
6. All sales and/or promotional items (exceptions may include store-wide promotions, annual sales etc.)

CONTACT US


If you have any questions on how to return your item to us, please feel free to contact us at 93380652 or email contessaloh@gmail.com.

 

 

 

 

 


We reserve the right to make amends to this policy without prior notice